Combined ShapePathNewsPathSupporting our customers during COVID-19

Supporting our customers during COVID-19

September, 2020

At Carvana we are committed to looking after our customers and staff. As the COVID-19 situation evolves, so does our response, ensuring that we continue to support our community and meet your motoring needs in these unique times.

The most important thing is the wellbeing of people

Across our business we are taking increased measures for the health and safety of our customers and staff. These measures include:


  1. Availability of hand sanitisers throughout the dealership
  2. Increased cleaning and disinfecting of offices and surfaces by professional contractors
  3. A no-touch policy, which includes no handshaking
  4. High touch areas on cars such as steering wheels and door handles will be cleaned with alcohol-based cleaner before and after each test drive

Above all else, we’re business as usual and here to provide a superior experience when buying or servicing your car. These measures will assist us to continue to provide the highest levels of customer service in the circumstances.

We will continue to monitor, review and manage our response to the evolving situation and will keep you updated with any changes to these initiatives.

We thank you for your continued support.